Customers are authorized to transport up to 2 classic bags in addition to their carry-on baggage. The size of baggage must not exceed the following dimensions: 80 *60*25 cm with a maximum weight of 20 kg. Any additional luggage must be mentioned at the time of the reservation and shall be charged EUR 5 each, including all taxes. Customers with oversized luggage shall be transported via private service. In order to ensure Customers’ safety, luggage must be placed in the areas reserved for this purpose; they cannot be transported aboard the vehicle on seats or in areas intended to enable people to move around inside the vehicle.
The Customer is fully responsible for the content of their luggage. Save for fault by the Carrier, the latter cannot be held liable for the loss, theft or damage, at the time of loading, transfer or unloading, of the Customer’s luggage, unless these events or incidents are attributable to the Carrier.
Any object found in a vehicle shall be left at SuperShuttle’s head office, or if so decided by the latter, at the lost and found department closest to its head office, where the Customer will be able to come pick it up within 1 year from the relevant transfer date.